Do the utilities need to be on?

Yes, we will need access to electricity and water to offer our cleaning services.

What time does your Team arrive?

In most cases, our Team will arrive earlier than the scheduled time to ensure our punctuality. While we cannot calculate our exact arrival time because of possible unforeseen circumstances, we will do our best to keep you updated on any delays we may experience.

How do I pay for services and when am I charged?

You can pay at the time of booking or at the time of service. A $50 deposit is required at the time of booking, which is applied to the total for services rendered. We charge accordingly to services rendered on a weekly, bi-weekly, or monthly basis. (If you would like to tip your Cleaning team, you may use cash while they are on-site also with your debit or credit card through our website at the time of payment.)

Do you have a cancellation policy?

We kindly ask for a 24-hour cancellation or rescheduling notice to avoid a $50 fee

Do you clean on the weekends?

We work six days a week. Check out our website for availabilities. All bookings require a 48-hour notice. If special accommodations are needed, please give us a call. For additional questions, you may call, text, or email us.

I have pets. Is that ok?

Yes. For safety reasons and to maximize efficiency, please keep any pets from obstructing us during our cleaning visit.

What if you missed cleaning an area during the scheduled appointment that I requested?

Our team is highly trained and will follow our guidelines to ensure your home or business receives the most consistent cleaning during each visit. We will create a customized cleaning plan during your initial walkthrough to accommodate all your specific requests. However, we do understand that perfection is not always possible. This is why we offer a Satisfaction Guarantee. Just contact us within 24 hours of completed service, and we will make arrangements to come back and address the issue free of charge.

What do you not clean?

To ensure we provide your home with the highest quality service and for liability reasons, we do not:

  • • – Do laundry other than bedsheets
  • • – Wash exterior of windows or doors
  • • – Wipe down interior windows or doors outside of normal reach
  • • – Clean the inside of the fireplace
  • • – Clean pet stains or wastes, including litter boxes
  • • – Clean Mold or Biohazardous materials
  • • – Extermination
  • • – Lifting heaving items or furniture
  • • – Dusting or vacuuming ceilings, windows, or surfaces outside of normal reach
  • • – Carpet cleaning
  • • – Deep stain removal
  • • – Landscaping/yardwork
  • • – Garages/patio

Our professional cleaning services are designed to keep your home or business clean and give you more time on your hands. We customize our services to accommodate and prioritize your needs while offering a cost-effective cleaning.

How is our team trained and supervised?

Our Professional Team undergoes an initial training program to learn the level of service our clients expect. Each team has a designated Supervisor, who is held responsible for the accurate and timely completion of the job to exceed our client’s expectations.

Are your cleaners Bonded, Insured, and Background Checked?

We are bonded and insured, and background checks are run for each team we work with. This is one of the many benefits associated with using our business.

What if something is damaged during a service?

At Prestige Cleaning Services, we treat every home or business with the utmost respect. If something breaks during our visit, we will do our best to repair or replace the item. Our Team is Insured, so claims can be filed if necessary.

Do I have to be there when the cleaners arrive?

Some clients are present for the initial cleaning to give our staff feedback on their preferences, but you do not have to be there. We will go over a checklist to review your priorities and areas of concern. You can leave the house after letting our Team in, you can leave your key in a secure location or provide a garage code. Our teams are highly professional and trustworthy; you can feel safe with us. If you prefer not to leave your keys, we will work with you to arrange special accommodations.

What forms of payment do you accept?

We accept all major credit cards, debit cards, and cash. We do not accept checks.

Is there a deposit to book an appointment?

We request a $50 deposit at the time of booking, which will be applied to the total amount due on the day services are rendered.

Do the cleaners come with their own supplies and equipment?

We supply essential equipment such as mops, wipes, cleaning solutions, and vacuum cleaners. If you prefer us to use your products and equipment, let our staff know when booking.

What should I do before my scheduled cleaning appointment?

To ensure we maximize your scheduled time, we ask that you pick up any clutter (toys, laundry, etc.) before our scheduled arrival. We also ask that you find a secure place for your pet(s) so that our Team can safely perform their service and your pet is comfortable during that time.